Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — monthly or yearly, first purchase or renewal. You do not need to give a reason.

To request a refund, email us at support@proteract.app from the email address used at checkout, including your workspace name and order date, and we will arrange it for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

You can cancel at any time from Billing inside Proteract. Cancelling stops future renewals; your workspace stays available until the end of the period you have already paid for, and you can export your bookings and reports as CSV before then.

Requests made more than 30 days after the order date are reviewed case by case — for example duplicate charges, billing errors or an accidental renewal. Contact us and we will look at it fairly.